Wonga
mmMarie Ellis··18 mins read

Wonga payout updates

Wonga Pay Out

Wonga confirm final payout on #WongaWednesday

Wonga finally pays out! 15th May 2020

Finally this week I was paid!!!! What a payday loan journey…

Update Thursday 23rd April 2020

Wonga’s administrators have now winded down all customer care operations. I am still waiting on my payment, with only a few days to go before the final deadline. It looks like I am in the remaining 2% who have yet to be paid? Is anyone else awaiting a payment?

This week, the administrators sent out an email with log-in details to their portals with an email address if anyone needed to communicate with them.

As you may be aware, in line with the operational wind-down of the company, Wonga’s Customer Care team will cease its operations at 6 pm on 24 April 2020. As a result of this, the Wonga Customer Care team will no longer be in a position to send out any updates in relation to the administration (for example, the six-monthly progress report).

Moving forward, our team at Grant Thornton will continue to upload reports to creditors onto the firm’s creditors information portal for viewing and downloading which can be accessed at grantthornton.co.uk/portal. In accordance with rule 1.50 the Insolvency (England and Wales) Rules 2016, all future notifications and reports will be uploaded to the portal only and you will not receive a physical copy in the post.

Should you have queries in relation to the above, please contact a member of the Joint Administrators’ team who can be contacted by email at wongaadministration@uk.gt.com.

FINAL REMINDER TO UPDATE YOUR DETAILS IF YOU HAVE NOT ALREADY DONE SO! 01.04.2020

If like me you still haven’t received your payout, this is your last chance to get a final payment from the Administrators of Wonga. I have included below their original email for your reference.

Please be aware that if we do not receive your updated payment details (using the instructions below) by Friday, 10 April 2020, we may be unable to pay your dividend.

As you are aware from previous correspondence to you, the Joint Administrators have declared a first and final dividend of 4.3p in the £.

The Joint Administrators have been processing payments following the Dividend Declaration being sent to customers on 29 January 2020. Unfortunately, due to the bank details that are held by Wonga not being valid the dividend payment, we have attempted to pay has failed to reach you.

The Joint Administrators want to ensure that the dividend is paid to the right account as soon as possible. However, the timing of your dividend payment is dependent on when you are able to provide us with a valid up-to-date bank or address details so that we can reattempt to process your dividend payment.

If you do not provide us with bank details, we cannot pay you.

What do I need to do?
In order for us to update your bank details, please click on the secure link provided below to upload copies of the following documents related to your bank account as soon as possible. Once received, we will be able to amend your details and update you by email once we have done so:

1) A copy or picture of your bank statement or bank card that needs to reflect the following:
– Your full name and surname
– The account number and sort code

Please note: If you send a picture of your current bank card as proof, the 16-digit card number must be completely covered in the picture provided.

AND

2) We need proof of your identity, from a copy or picture of either of the following:
– your driving licence
– your passport

We request that you upload your documents within 7 days of this email. As above, any details received after Friday, 10 April 2020 may not be able to be processed.

If you are unable to provide the above evidence related to your bank account, or you are unsure as to why you have received this email, please contact the Wonga Customer Care team. You can call us on 0207 138 8330, or email us at customercare@wonga.com.. We’re here Monday to Friday 9am-6pm. We are closed on Saturdays, Sundays and Bank Holidays.

Yours sincerely
for and on behalf of WDFC UK Limited

The Joint Administrators
The affairs, business and property of Wonga Group Limited, WDFC UK Limited, WDFC Services Limited and Wonga Worldwide Limited (the Companies) are being managed by Chris Laverty, Daniel Smith and Andrew Charters, appointed as Joint Administrators on 31 August 2018. The Joint Administrators act as agents of the Companies and without personal liability. Chris Laverty, Daniel Smith and Andrew Charters are authorised by the IPA to act as insolvency practitioners

Administrators’ Progress Report – 26th March 2020

Dear Marie Ellis

The Joint Administrators of WDFC UK Limited (trading as Wonga UK) have released their progress report for the period to 29 February 2020. The report can be accessed by the link below:

WDFC UK Limited – Progress Report February 2020

If you have any questions or require any further information, please call us on the number provided below.

Yours sincerely,

Customer Care
0207 138 8330
wonga.com

Personal Update, 8th March 2020

Due to Wonga holding details of an old bank account on file for me. I have been asked to confirm my bank details to be paid. Should I not be able to do this, they have stated that they will issue a cheque.

WDFC UK Limited – In Administration (the Company)
As you are aware from previous correspondence to you, the Joint Administrators have declared a first and final dividend of 4.3p in the £.

The Joint Administrators have been processing payments over the past four weeks. Unfortunately, due to the bank details that are held by Wonga not being valid the payment has failed to reach you.

The Joint Administrators intend to make a further payment to customers whose payment failed. However, the timing of the next payment is dependent on when you are able to provide us with valid up-to-date bank or address details so that we can process the payment

What do I need to do?
In order for us to update your bank details, please click on the secure link provided below to upload copies of the following documents related to your bank account as soon as possible. Once received, we will be able to amend your details and update you by email once we have done so:

1) A copy or picture of your bank statement or bank card that needs to reflect the following:
– Your full name and surname
– The account number and sort code

Please note: If you send a picture of your current bank card as proof, the 16-digit card number must be completely covered in the picture provided.

AND

2) We need proof of your identity, from a copy or picture of either of the following:
– your driving licence
– your passport

We request that you upload your documents within 7 days. We may be unable to process any change to bank details received after this deadline.

If you are unable to provide the above evidence related to your bank account, or you are unsure as to why you have received this email, please contact the Wonga Customer Care team. You can call us on 0207 138 8330, or email us at customercare@wonga.com.. We’re here Monday to Friday 9am-6pm. We are closed on Saturdays, Sundays and Bank Holidays.

If you do not provide us with updated bank details, and we have an address for you on file, we will attempt payment by sending you a cheque. We therefore advise that if you have moved, you provide us with an updated address as a matter of urgency.
If you do not provide us with bank details and we do not have address details on file for you, we cannot pay you.

As per our previous assessment email, we have now updated your credit file as per the outcome of your assessment. If you have any queries in relation to this matter, please contact the Wonga Customer Care Centre at customercare@wonga.com or on 020 7138 8330.

It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.

Yours sincerely
for and on behalf of WDFC UK Limited

Joint Administrators’ update, 2 March 2020

The Joint Administrators have now attempted to make dividend payments to over 410,000 creditors. As indicated in the Dividend Declaration dated 29 January 2020, it was envisaged that a small population of creditors would not be included in the first phase of the dividend payment process as further time was required to process a significant volume of correspondence received from customers, including validating and auditing bank account information, in the lead up to the Joint Administrators issuing the Dividend payment. In addition to the payments that were not made we have had approximately 40,000 payments returned to us due to incorrect customer bank details recorded on file with Wonga. We will now begin contacting these customers whose payments were returned, by email, to obtain correct and up-to-date bank account details.

The dividend payment process is taking longer than anticipated and payments will continue to be paid during the next two weeks. We apologise for any inconvenience this may cause and if you do not receive your payment within this period please contact the Wonga Customer Care team at customercare@wonga.com or on 020 7138 8330.

The Joint Administrators appreciate customers have waited a significant time for these payments and we are working hard to ensure monies are distributed as quickly and efficiently as possible.

The Joint Administrators thank you for your patience during this time, and should customers have any queries in relation to this matter, please contact the Wonga Customer Care team.

WONGA Payout update 28th February

So…today was an interesting one. Some people still haven’t been paid. Lots of people have.

I spoke to the Wonga customer service team today who told me that the Administrators intended to pay everyone today. If payments haven’t gone through, their team will finally have the ability to check our accounts from Monday. I was told a cheque would be forthcoming to anyone who still had not been paid.

However, it seems that this is not the case. Having been in contact with the Administrators again late yesterday, they told me that they had given an update to Debt Camel, which says that 22,000 payments will be paid next week by BACs and around13,000 the week after. Cheques have been sent out to people whose bank details were not on file. Cm

WONGA Payout 14th February

I spoke to the administrators today, just to see if I could gather any more clarity over the payment situation. I haven’t as yet received my money. Due to the volume of people who are being paid out. They are submitting in batches and will be paying everyone within two weeks. Their response is recorded below. (Hits *REFRESH* on bank account).

A spokesperson for Grant Thornton UK LLP said: “I can confirm that the joint administrators have commenced distribution of dividend payments to unsecured creditors, including those with redress claims. Given the volume of transactions that need to now take place, the administrators cannot guarantee an exact date when individuals will receive payment but are aiming to complete transactions within the next two weeks. During this period, the Customer Care team will be available on customercare@wonga.com or 0207 138 8330, for any further questions.”

WONGA Payout Update 13th February 2020

Wonga today started their first batch of payments this afternoon. Debt Camel first announced the news this afternoon. Wonga confirmed they have started to pay in batches. The first of which is going out today, but they caveated that they have until the end of February to payout in full. When I say in full, I mean the 4.3p in the £ they promised.

Watch this space! I have been pressing REFRESH on my account for the last few hours…!

WONGA Payout Update 29th January

*Claim Update* Finally! Wonga sent emails to all of us claimants today. On what will now be known as #WongaWednesday

Check out my personal email below from Wonga for more details. The Joint Administrators have declared a first and final dividend of 4.3p in the £.

Important information about your claim with Wonga
For your security:
This is an official Wonga email for
Marie Ellis
Important update about your Wonga Claim

Dear Marie Ellis

Case Number: xxxxxx
Third Party Reference:

WDFC UK Limited – In Administration (the Company)

The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

You will receive a payment of £94.42. Your payment represents 4.3p in the £ on your agreed claim value of £2190.44.

Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.

As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.

As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.

If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.

When will I receive my final dividend payment?

As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.

The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.

For more information in relation to the dividend payment, please visit our FAQs.

If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre at customercare@wonga.com or on 020 7138 8330.

It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.

A copy of the Joint Administrators’ receipts and payments account to date and dividend disclosure can be found by accessing the link below:

Link: Joint Administrators’ receipts and payments account and dividend disclosure

Yours sincerely
for and on behalf of WDFC UK Limited

The Joint Administrators
wonga.com
customercare@wonga.com
Wonga soon to pay out!

Update on our Wonga claims

Today I received an update email from Wonga about my claim, which is sitting now with their administrators. Anyone who took out a Wonga loan previously had until the 30th September to submit a claim with their administrators. Due to the demand from people who like me had taken out Wonga loans, all claimants will not get the money owed in full. Something they have communicated from the start of this process. A copy of the email has been provided below, confirming their indication to pay out, and asking for people to confirm their bank details are correct.

Wonga logo

Dear Miss Ellis

Case Number: #######
Third Party Reference:

We previously emailed you in relation to your successful claim in the Wonga administration. At the end of January, we will communicate by email the amount you will be due to receive as a dividend.

Please be aware, the payment you receive will be considerably smaller than your accepted claim value.

We will make an electronic payment (bank transfer) to your bank account. The account number we have on file for you ends with these 4 digits: ****####

If these 4 digits are correct, there is no need for you to do anything.

If these 4 digits are incorrect, please contact us immediately by sending an email to customercare@wonga.com . We will reply to you with a secure link to upload your new details. Don’t forget to include your full name, date of birth and claim case number.

It is your responsibility to update your bank details if they are not correct.

Kind regards,

The Joint Administrators

wonga.com
customercare@wonga.com

Pay Day Loans

Payday Loan companies go bust

Wonga has to be one of the most well-known payday loan companies. I wrote back in September of news that the company had gone into administration. What was so surprising about Wonga going bust, was that they were looking to expand and advertising was abundant. The company raised a £10 million rescue package but it just wasn’t enough to save them going under.

However, the financial climate changed as government legislation clamped down on companies that were giving loans which were unaffordable and payday loan companies were no longer able to charge such exorbitant fees.

“Wonga’s payday loans were the crack cocaine of debt – unneeded, unwanted, unhelpful, destructive and addictive“

Martin Lewis
COVID-19-MONEY

What can we expect back?

When a company goes into liquidation, the company who oversees this process will look at all of the company’s debts, before determining how much everyone is owed. Unfortunately, there is only a finite amount of money left to go around, and so their job is to distribute what’s left to all creditors.

Sara Williams, a debt adviser whose website has free templates for asking for refunds from payday loans, guarantor loans, and other sorts of high-cost credit is covering all the news about the Wonga administration here: Wonga – Latest News about refunds. 

I asked her how many people were getting the email I received. She said “The Administrators haven’t yet said how many borrowers had made a Claim that has been accepted – but it’s expected to be over 400,000. And I think they will all be getting this email as a check that Wonga has the right bank account to pay out to them. The payouts should be by the end of the month, so we should know by about January 27th what percentage of people are going to get paid. Don’t hold your breath – it’s not going to be large.”

Why is Wonga paying out?

The reason why people have been able to claim against Wonga is that and only when the loans are deemed ‘unaffordable’. Just because you took out a loan with Wonga, does not mean you are automatically guaranteed a payout. All ‘affordable’ loans do not fall under this ruling. I submitted a number of claims, but any ‘reasonable amount’ which I would have been able to pay back was discounted. Any loan repayment in excess of a third of my salary was accepted as a valid claim.

Wonga advised that ‘Please be aware, if successful, the payment you receive will be considerably smaller than your accepted claim amount. The expected total value of all accepted claims received will significantly exceed the money available to be shared out. The money available to be shared out will not be known until all of Wonga’s assets have been sold or realised and certain costs and deductions have been taken into account.’

Guide to eligibility for refunds

Wonga’s administrators notified me that I am eligible for a refund on some of my loans, which exceeded my affordability to pay back. Not all of the loans I took out were accepted.

What was the assessment criteria?

Loans have been assessed against a number of affordability criteria, which I have written about in a former article. To summarise, Wonga is only obliged to pay out if it is ruled that the loan was unaffordable.

Will they remove them from my credit file?

Wonga has stated that they will remove these claims from your credit file. They have caveated that due to the number of claims they are expecting to receive, this may take a number of months after you have received your assessment.

The payout will be taxed!

I noted that payouts are taxed. According to Wonga, ‘If your claim is accepted, we are required by law to withhold 20% tax from the 8% statutory interest element of the claim amount.’ Ouch.

My claim – watch this space!

I have noted below, my claims that have been accepted and those that have been rejected as a guide to anyone else who is expecting a payout.

Accepted loans

Loan Start DateLoan AmountPaid Interest and FeesAccepted/Rejected
25-06-2011£517.00£128.73Accepted
18-07-2011£589.00£169.68Accepted
15-08-2011£759.00£58.28Accepted
23-08-2011£800.00£188.23Accepted
17-09-2011£1047.00£285.18Accepted
17-10-2011£1000.00£279.51Accepted
16-11-2011£1083.00£155.80Accepted
15-12-2011£1000.00£142.25Accepted

Rejected loans

Loan Start DateLoan AmountPaid Interest and FeesAccepted/Rejected
10-02-2011£150.00£13.17Rejected
22-02-2011£280.00£62.84Rejected
21-03-2011£400.00£99.49Rejected
19-04-2011£400.00£87.92Rejected
23-05-2011£400.00£89.17Rejected

Summary

The overall claim value I have been told is £2,190.44. It clearly states that I will not receive this in full. Watch this space for how much I will receive from Wonga on 30th January.

Wonga payout update 2020

Wonga’s Joint Administrators gave everyone a timeline in which they were going to look into all claims, which was 30th January.

Claimants were given until 30th September to submit a claim. Once all claims against the company were collated, the administrators would then go through the process of allocating monies.

What’s next…

Hopefully, I will get something back! Although it is yet to be seen how much of a percentage we will receive from the administrators at the end of January. Will keep you posted!

If you have any questions, do post below!

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Marie Ellis

People say write about what you know. So I did. I founded Broke Girl in the City - a smart girl's guide to leading a fabulous lifestyle despite being broke! A career spanning entertainment, bars & nightclubs (and frequenting them), film, music and TV, there isn't much I don't know about how to have fun in the city when completely broke.

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323 Responses

    1. Hi Andrei They confirmed this in an email to me. I would recommend contacting them directly. You should have received the email asking for you to check your bank details with them as they intend to payout at the end of the month, which is in fact this week! Hope it goes well.

      Reply

  3. I got an email saying how my my claim was worth but non hov much I will actually receive..
    A waiting game this week
    Good luck all x

    Reply

  5. Recent news in the media suggests the most you will receive is £118 because only a small amount of money was set aside and more people claimed than they expected.

    Reply

    1. Wonga has been transparent saying that you will not receive what is owed in full. I personally am expecting only a fraction of what they have confirmed. There will be a finite pot of money which is then distributed between what has been estimated to be 400,000 people! Not long now. Confirmation shows that the payout will be at the end of the month, but no sums have been confirmed as yet.

      Reply

  6. I received all Emails with bank details but the last one had my old account for an now closed account I have called and Emailed them for this special link but nothing. So frustrating

    Reply

  7. Hey ,i have the received the e-mail 2 weeks ago but is not saying nothing about the amount.only that will be considerably smaller that was accepted. 🙁 and i have seen that i’m not the only one. Thanks !!! ?

    Reply

  9. Anyone got any emails today .?I tried ringing yesterday waiting 1 hour and a half . I was cut off .. not trying again . Just wondering if anyone has any news ?

    Reply

  10. Good morning…
    Unfortunately I tried Wonga myself and was kept holding for 30mins to see what the waiting time would be. Their automated email response states the following – just ignore the bit about here to help right now.

    Claims
    Our claims portal is now closed and we cannot accept new claims.
    All assessments emails have now been sent.
    If your claim was successful, payment will be at the end of January 2020. We will only know the amount you will receive just before making the payment. We will email you as soon as we have a confirmed amount.
    Note: We are validating bank details at present so, if your banking details have changed, let us know and we will send you an email with a link to upload your new details.
    If you uploaded documents to our secure server, we have received them and will review them soon.
    Please consult our FAQs for further information.
    Payments
    We will not be able to accept payments after 20th December 2019.
    Please consult our FAQs for further information.
    We’re here to help you Monday to Friday 9 am – 6 pm. Please note that we are closed on Saturdays, Sundays and Bank Holidays.

    Reply

  11. Apparently emails with confirmed payment amounts will be sent out from tomorrow through to Thursday with payments expected on Friday
    So again guys a waiting game.
    It is annoying if you’re anything like me checking emails every hr.
    Information that I’ve left is from #debtcamel blog as brokegirl mentioned in her blog also.

    Good luck everyone with payments.
    I pray it’s not too low and can make January that little bit more cheerful x

    Reply

    1. Hi Nats, thanks so much for this. Debt Camel is a great blog. We have both been following this topic very closely. I also have a personal invested interest having taken out loans myself. I initially forecast it would be 30th January, but it will definitely be this week!

      Reply

    1. Thanks for this update. Wonga stated that ‘At the end of January, we will communicate by email the amount you will be due to receive as a dividend’ which gives them time to email us all at any time this week. I initially forecast this would be around 30th January. Not long now!

      Reply

  13. My compo amount was over £10k so I’m desperately waiting to find out what I’ll get. Hoping everyone will get the same percentage rather than a blanket amount for all claims.

    Reply

  14. I have received the email saying I had a successful claim but still haven’t heard the claim value yet and it’s only 2 days till the date of payment is this the same for anyone else

    Reply

    1. Hi Paul, I tried to call customer services and emailed their media team. I was on the call for 30mins with no answer and the email bounced! I think they are making us all sit and wait this out. I will be on standby looking at my bank balance and will post as soon as I see anything.

      Reply

  15. I will be just Glad to get something back if not the full amount..! This will make a bit of a difference this month as i am putting this money towards a Holiday?..Will be checking emails wed/ thur & hoping money is in the bank.!!!!!!?..Hope everyone on here has a Good amount back that will also make a difference..Good luck

    Reply

      1. No signs on pending tractions so I’m hoping the pending will show up tomorrow as my bank normally tells me of anything is going into the account 24hrs before..

        Will keep an very close eye I sent all up to date details threw email and the link provided I also had an email saying that they have my details updated cross fingers

        Reply

  16. Hi, I finally got the Bank details link this morning, uploaded straight away at 6:45am!! Just an waiting game now. My frustration with Wonga is having incorrect bank details then waiting an age. When I checked the online portal all looked normal. Then I got the confirmation details 3 weeks ago and the bank details are wrong. How?? After calling Wonga waiting for 40 mins I got to speak to someone, couldn’t answer my question though. Fingers crossed ?

    Reply

    1. Hi Ronnie Good for you! I gave up after 30mins but it’s good that you got your details updated before they payout as I can only imagine the flurry of emails from people who are not happy after this week.

      Reply

  17. Omg days feeling like weeks! I’m also waiting! successful claim of over £4k I’m literally dying to know his much will I ger

    Reply

      1. Hi all I have a successful claim for over 6k but doubt I will even get 10% of that ?. Good luck to everyone waiting waiting…

        Reply

  18. I’m still waiting for 1400+ accepted claim. Been checking my email and bank account furiously the past 5 days, tried calling and was in queue for 1hr30!
    Some people on savvy dad are saying it may be about 7 percent but not confirmed officially.
    I’m hoping I get an email today, frustrating. They are still operating in other counties.

    Reply

    1. People are guessing amounts. Wonga has stated that it won’t be much in comparison to the overall claim but themselves has not formally said anything. Wow, you have more patience than me. I gave up after 30mins.

      Reply

          1. We took out pay day loans when I was a student nurse, just seemed to get into a rut of paying it off and taking it back out again! Was too easy in my opinion. The £14k would have paid debt (its reducing thank goodness!) With money left over. But we are getting something, just the fat cats at the administrators are rubbing their hands together!

            Reply

            1. I have just posted an update for other payday lenders. Many people have talked about Wonga in the press but I took them all out so have been keeping tabs on others too. If you took payday loans out with other lenders – take a look – and also check your spam and junk mail. Bless you. Nurses have saved my life many times in hospital with my asthma. Shouldn’t have to be this way.

              Reply

    3. My payment was.for cashback from Lloyds so thank god for that! I don’t expect a lot but £5 was a bit of a.scare

      Reply

  21. Is it today, that we are expecting a confirmation email for payment on Friday?… Has this been confirmed by Wonga to anyone?… I am also waiting on a confirmed claim of £1,900.00 I’m not expecting much to be honest

    Reply

  23. Hi, I have spent over 10 hours on hold since Monday trying to speak to someone to no avail, even now on hold to them. I read somewhere that most people will get 10% back if that. My concern is it is now 29/01/2020 and with only 2 days left of the month, will they really make the payments? If I do ever manage to get hold of them I will update.

    Reply

    1. Hi Min I couldn’t get through but they didn’t respond to my email either. I wouldn’t worry about payments not being made. Wonga specified it would be the end of the month, so it’s a horrible waiting game! If you do get through, please do share!

      Reply

      1. I guess it is more not knowing how much they will refund rather than if they will. You would expect them to inform all customers by now but like you say it is a horrible waiting game.

        Reply

  24. Has anyone heard when we will be getting our money back is it supposed to be tomorrow? 30th or the 31st?
    As I’m worrying they arent going to pay up?
    Or is that just me?

    Reply

  25. What got me was the Email back in October outlining the full claim amount, breaking down everything accepted/rejected. Really made me realise what a mess I was in back then, £4,396 is the ‘accepted’ claim value so who knows what I’ll actually see back :/

    Now in an ideal world we’d all get everything we’re owed back, but the fact is there’s over 400,000 claims for a total pot of about £40 million, so it goes to show how widespread this problem really is.

    Time to refresh the emails again!

    Reply

    1. Hi Matt I got myself in a real mess too. I was in 35k worth of debt and payday loans were the only way I could access money. I was debt servicing half my salary and that’s before I got into the payday loan trap! Hope things are much better now.

      Reply

      1. Much better now, not touched a payday loan in over three years. Well aware that I’m one of the lucky ones and there are people still struggling with this on a daily basis.

        Reply

        1. Hi Matt Pleased to hear! I got myself into such a mess. Yet with mixed feelings. I don’t know what I would have done without them. After this, I have updated my post on how to claim with other payday loan providers too.

          Reply

  26. My accepted claim value was just over £8k and realistically i’ll be lucky to get 10% however anything is better than nothing considering I knew exactly what I was getting into when taking out the loans. Although I was naive to the fact of how quickly things can spiral and I would be bouncing from one loan to the next, month to month to cover living and interest charges. Lessons learned and something I will never do again!

    Reply

    1. Hi Nick Exactly what I think too. I was asked if I wanted to tell my story about how bad payday lenders are in the national press. However, they were the only source of revenue I had at the time. Despite knowing the APR, it was so easy to do and at the time I felt I had no other options. I took out many loans – not just through Wonga before getting myself into an awful mess! £8k is impressive! Anything would be nice right now.

      Reply

  27. Hi All
    same boat as you all I have a 5000 accepted repayment I was on the phone for an hr yesterday and 50mins today the annoying part is the waiting, I did speak to someone (last week) confirming bank detail change via email. and he explained we should have got a notification on Mon 27th. yeah right?
    anyway looks like we’ll just get money put in our accounts and the letters to follow afterwards.AS its been well-broadcasted I suspect the administrators will want to get the payouts done

    Reply

    1. Hi Mo Well done for getting through to them on the phone. I lasted 30mins. The administrators are doing everything as they said they would so it really is a waiting game now until the end of the month whether that is the 30th/3st. Good luck!

      Reply

      1. I was due just over £800 but found out today my payment of £23.86 will be paid in the next 4 weeks

        Dont expect a large sum off them as they have paid all the debtors off first

        Reply

  28. Hi All, I think I’ve been living under a rock, I thought that everybody would have been in the same boat as me, just realised how bad my situation with debt was back then, I’ve had an accepted claim of £16,611, I’m hoping for roughly ten percent but who knows, time will tell, I’m in a much better place now thankfully. Great blog by the way brokegirlinthecity!

    Reply

    1. Hi Thomas, I hope you don’t mind me saying, but that’s the largest sum of money disclosed on this page so far. I think it’s so easy to get into debt, but payday loans were just astronomical. I ended up having payday loans with multiple lenders due to the fact that it spiralled out of control. I am glad to hear things are better now. It took me a while to get out of that! It’s been really nice talking to other people on here who went through it too. Thank you so so much for the compliment too.

      Reply

  30. Can you clarify are wonga able to exercise Bullet point
    2.Notice of extension of administration which would extend to 30th August 2020

    From the email sent out dated 09/05/2019.

    Reply

    1. Hi Matthew – this I believe refers to the administrative process rather than our payouts. I am sure they will be left with a lot of calls and paperwork once this bit is over (for us at least hopefully).

      Reply

  31. Hi brokegirl
    Am also anxiously waiting for Wonga news for my husbands claim of £3469.23……will let you know what they offer.
    Do you mind if I ask whether you managed to get out of the debt you mentioned above and if so, how?
    Thank you!

    Reply

    1. Hello! Not at all. Please do ask. I set up my blog to talk about getting into and out of debt. I will write up a feature after this. I spent years in a mess after these payday loans. However, every year I pulled together a spreadsheet with all of my monthly outgoings and debts. I knew my budget but often overspent as I couldn’t always stick to it. However, I am best hiding money from myself. Use one credit card and then overpay the other. Debt is overwhelming but as long as your debt is going down, it’s good. The best thing to do is do an audit. Write all of your debts in a spreadsheet. Knowledge is power. Then you know what you need to do. Spending less is all good, and there are ways to do it. However, making more money is another option. Just don’t give up! £35k and multiple payday loans later and I am finally debt free apart from one credit card I use.

      Reply

  33. Just received my email. From £1620.00 worth of accepted claims I’m getting £69. Will be received Within 4 weeks lol. Excitement over for me ??

    Reply

  37. Just received this.

    You will receive a payment of £269.28. Your payment represents 4.3p in the £ on your agreed claim value of £6246.61

    Expect payment within 4 weeks.

    Reply

  38. Hi all I have just got my email with the total i what i am getting. I was owed £943.45 and they are paying out 4.3p in the pound so I am only getting £40.67.

    Reply

  39. i have just received my email. it’s
    WDFC UK Limited – In Administration (the Company)

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £20.20. Your payment represents 4.3p in the £ on your agreed claim value of £468.64.

    Please note, if you are represented by a CMC/Third Party and have provided us with instructions that your CMC/Third Party representative should be paid on your behalf, the above amount will be paid to your CMC/Third Party representative directly.

    As you will be aware from previous correspondence to you, the payment you will receive is significantly smaller than your Accepted Claim Value. This is because the total value of all accepted claims for customers/creditors significantly exceeds the money available to be shared out.

    As per our previous assessment email, we have also taken steps to update your credit file in accordance with the outcome of your assessment. All credit file updates in association with this claim should be completed within approximately 45 days of this correspondence.

    If you are being represented by a CMC/Third Party, a copy of this email has been sent to your CMC/Third Party representative.

    When will I receive my final dividend payment?

    As a result of the volume of dividend payments due to customers/creditors, you will receive your payment within four weeks of this email. Please note that if you have recently provided your bank detail updates to the Customer Care team, your payment may take longer to receive while your updates are processed.

    The Wonga Customer Care team are no longer able to accept any bank detail updates. If you do not receive your payment within four weeks, please contact the Wonga Customer Care team using the details provided below.

    For more information in relation to the dividend payment, please visit our FAQs.

    If you have any urgent queries that are not answered by our FAQs, please contact the Wonga Customer Care Centre at customercare@wonga.com or on 020 7138 8330.

    It is important to note that the Customer Care team will be experiencing higher than usual volumes of calls and emails. Therefore it may take them longer to respond.

    A copy of the Joint Administrators’ receipts and payments account to date and dividend disclosure can be found by accessing the link bel

    Reply

  41. It is a divided of 4.3p in the pound. You can calculate your total claim using that amount. And upto to 28 days to receive it in your bank account. Possibly longer if you have only just sent your updated bank details ☹️

    Reply

  43. My accepted claim was over 1400 but apparently I’m getting 68p from my 15. 68 claim? They said they had accepted 1400+ I’m so confused and will take 4 weeks..

    Reply

  49. I have heard…..

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £181.07 ? Your payment represents 4.3p in the £ on your agreed claim value of £4200.36.

    Reply

  51. The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £29.31. Your payment represents 4.3p in the £ on your agreed claim value of £679.90.
    you will receive your payment within four.

    I feel sorry for the people that are owed 1000s, i bet we was the last in the pot.

    Reply

  52. The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £50.49. Your payment represents 4.3p in the £ on your agreed claim value of £1171.32.

    With a potential 4 week wait… I’m more annoyed about the wait than I am the pathetic percentage they have given that’s not even 5%

    Reply

  58. Hi,
    I’ve just had my email too, they are issuing 4.3p to the pound apparently! What a joke!

    From an accepted claim of £3376 I am getting £145……

    Can’t wait…

    Reply

  60. Just had the email. 4.3 pence in the pound. So a claim of over £4k becomes £189.

    Better than nothing back at all and I’m glad for it but still feels like a mild kick in the teeth to be honest.

    Reply

      1. What’s even more depressing is I’ve just looked back through old emails, I made an unaffordability claim back in 2015 which was rejected!!

        Reply

        1. Hi Matt! No way. Unfortunately, it’s too late to go to the Ombudsman once it’s in the administrator’s hands. I think this is very frustrating for everyone given that they shouldn’t have been operating that way in the first place.

          Reply

  61. Pahahaha! £1340 accepted claim value, i shall recieve my £57.50 within 4 weeks. I’m not really complaining or looking a gift horse in the mouth But i couldn’t have borrowed £1340 off them and only paid back £57.50 without any comeback.

    Reply

  66. So I’ve just had an email saying I’m getting £139.81 of the £3243.24 claim! Which results as 4.3p & payment within 4 weeks!

    Reply

  68. Got my email too. Out of £4011 I’ll be getting £172. They said they have done 4.3p for every £. Hope this helps people to work out what they will get. And payment will be received within 4 weeks

    Reply

  70. Having just done some quick maths it works out at about 4.5% of what the accepted claim amout was. If only their interest rates had been as low!

    Reply

  71. I’ve just received an email saying I’ll receive £87 with a claim of £2029.
    Been a long year waiting for that pants amount to show in my emails!

    Reply

    1. Hi Gee You must have been expecting quite a fair amount. Sorry to hear you received such a small amount. If you took out any other loans please do read my article on other deadlines – some of which are still open.

      Reply

  73. Just been informed 4.3% dividend – so £179 out of £4,126 for me. Ah well, it was £179 I wasn’t expected as I was only contacted once it had gone into administration.

    Reply

  74. I’m still awaiting my email. My claim value was 2133. Based on what Eddie has said that works out about 4.5% of his claim value … do you think that will be the same for everyone? Anything will be a bonus but would be nice to know now.

    Reply

  75. Hi, just received my email
    You will receive a payment of £425.94. Your payment represents 4.3p in the £ on your agreed claim value of £‪9880.71‬.

    This will be paid within 4 weeks of receiving this email

    Reply

  77. Hi All
    so that’s 4p in the £ not bad really (most what I have read 1p or less in £) but they did say paid out by end of the Month which is disappointing if its another month for payout

    Reply

  80. My accepted claim was £5666.10 and been told I will be getting 4.3p which represents to the £ I will get £244.25 then my 3rd party to take 36% of this what a joke

    Reply

  81. I’ve just received my email my claim amount was £621 and they’re giving 4.3p in the £ !!
    So I’m only getting £26.79

    Reply

  84. Just received an email re payment amount – slightly disappointed if Im honest £1,435 was the accepted claim figure – on getting £64.44!!! A lot less than expected!!
    Alas at least Im getting something back! It also stated that with regards to payment going into bank could take up to 4weeks!!!

    Reply

  85. Just got email too

    The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

    You will receive a payment of £199.59. Your payment represents 4.3p in the £ on your agreed claim value of £4630.12.

    Reply

  89. Yes it’s hidden in the update the mails would come out today. So far all I’ve read it’s 4.3% they will pay and….. Within 4 weeks.
    I havent received any email myself.

    Reply

  94. Received email receiving at rate of 4.3p. Payment within 4 weeks from date of email ….
    Was hoping for more but still an extra £75 wasn’t expecting

    Reply

  95. Hi just recieved my email. And my claim was £3350 and I’m getting £149 payout it works out 4.3p in the pound and will take up to 45 days to receive ??

    Reply

  102. Got my email too.
    You will receive a payment of £261.63. Your payment represents 4.3p in the £ on your agreed claim value of £6069.26. ?

    Reply

  103. I just Received an update today (29/01/2020) from Wonga Claim the value of my claim was £7912.03 and will receive £341.07 within 4 weeks of the email

    Reply

  110. Hi guys I have just updated this with my own personal email. So it looks like the Joint Administrators have declared a first and final dividend of 4.3p in the £. So I am going to get £94.42 from a £2k claim. How do you all feel…..? #WongaWednesday

    Reply

    1. I have mixed feelings, I was hoping for 10% but I kinda knew that wasn’t gonna happen. My £50.49 is better than £5 I half expected to receive but a far cry from what I was hoping for. Regardless I’m happy I claimed hopefully due to the volume of claims we leave them with a big fat nothing after paying us all off. My main gripe is the potential 4 week wait, that’s just not cool they told us all January and now announce at the last moment we may not receive our payment till almost May…

      Reply

      1. Totally agree. We didn’t need to be left in suspense. I think they thought that they had told us it would be the end of January so they didn’t have to communicate anything other than than the bare minimum which was to ask if everyone needed their details updating.

        Reply

    2. I think 4.3% it’s pretty bad but I suppose it’s better than nothing
      £199 will pay my instalment for my holiday in August

      Reply

      1. I’ve not had an email, checked all my folders! I received all the other emails from them! Hoping I’ve not been lost in the system somewhere!!?

        Reply

  112. Absolutely disgusting 4.3p!! So where did all the rest of our 95.7p’s go? The best part of capitalism I’m afraid. If you have money your above the law its as simple as that.

    I had £400 accepted receiving £17 ah and I I have to wait up to 4 weeks. Couldn’t make it up!!

    Reply

  114. hi all
    we must of all got our emails around 6-6.30 pm yes 4.3p confirmed £215 within 4weeks I’ll buy my fiancee and new grandson a present I think I’ll keep your blog as a favourite website. still paying price for irresponsible spending decades later but I’m getting there and lesson learnt.

    Reply

    1. Hi Mo That’s such a lovely thing to say. I am on BBC Radio 5 Live with Laura Whitmore again next month. I talk about my personal experiences too and it has been nice talking to you all as we all have been waiting on payouts and reflecting on what got us here in the first place!

      Reply

  117. Just got my email £81 getting off £1800…. what happened to around about 10% of what our accepted claims were? It doesnt even add up to the money they set aside to pay people back so far..

    Reply

  120. Hi can anyone tell me if everyone got an email regarding their bank details at the start of Jan? I never got one so does that mean my claim has been rejected?

    Reply

    1. Hi Wendy Did you receive an email stating how much you were owed? If you formalised your application then the email might have gone into your dms or junk folder. Don’t assume it has been rejected, good luck!

      Reply

  121. Ive still not receive an email like everbody else has hoping for an email soon fingers crossed hopefully it wont take the 4 week like its stated on most peoples email

    Reply

  123. I had a email saying I was owed £1457 and I had a email today saying I was getting £64 .06 that’s 42p to the pound
    Why bother telling you in the first place .that’s not even 5 percent (disgusting , the little man over a barrel )

    Reply

  124. So what exactly is Trading Payments and other realisation costs? Well it took £15 million out of a £46 million pot!,

    Someone has got very rich out of this and it’s not us mugs!!

    Reply

  125. Got my email £82 for an £1090 claim! Wahoo for me this means I can put this behind me move on and perhaps treat the kids to an Ice cream. Thank you for this honest blog Good luck everyone x

    Reply

  126. I havent receive an email yet.
    The funny side is…. They had my right bank details last time I’ve checked.
    Like many received an email saying they could not verify as valid.
    So…. Uploaded…. Same details.
    The app they use…. Doesn’t realy tell they got it.
    If I log in it’s kind of there….. Only 4 files open to upload.
    Not sure what to wait.
    My claim is about £2100…..
    But lack of comunication is…. Well… Better not to say.
    Thank you for your blog.
    Very kind of you to try to keep people informed.

    Reply

    1. Thank you for saying that! It has been really nice all of us talking to each other when we are all in the same boat. I put my own loans on here to show I was. Let’s see if there is a formal announcement.

      Reply

  128. Ive checked my emails and junk files but still have nothing my accepted claim was for £9,868 hopefully will hear something either later today or tomorrow now

    Reply

  129. It’s disgusting when you see the administrators took this amount.
    Administrators’ fees 2,200,000.00
    Administrators’ expenses 29,225.32

    Reply

    1. Hi Alex I am a personal money and lifestyle blogger with no links to Wonga or the administrators. I have published my own personal claim to show that I am also going through this. It is incredibly frustrating. I didn’t want to air my own personal grievances on such a sensitive subject, so if I have downplayed my response this is the reason.

      Reply

    1. I apologise. I didn’t mean to cause offence nor did I mean it to sound ‘mean’. I am equally frustrated that the money hasn’t gone in by the end of the month, which is what we have all been told. In other posts, I have suggested spending it on something special. I have been given £94 from a £2k claim so I am going to put this money aside to pay for this blog. When it finally comes through!

      Reply

  132. I finally received my email this evening. Been a bit disappointing with the figures and time scales, I appreciate things do take time and money. The email did have a link at the bottom, detailing where the money has gone, and makes for some interesting reading:
    “Payments
    Administrators’ fees 2,200,000.00
    Administrators’ expenses 29,225.32
    Legal and professional fees 937,340.44
    Trading payments and other realisation costs 15,882,078.36
    VAT irrecoverable 1,024,983.34
    Customer refunds 45,205.27
    Cashback payments 71,701.74
    Bank charges 58,701.97
    20,249,236.44
    Balance as at 28 January 2020 (Before first and final dividend) 25,013,296.94
    First and final dividend to unsecured creditors 23,090,071.32
    Funds retained to discharge future expenses 1,923,225.62”

    Yes, you are reading that correctly, the Administrators have taken 2.2 Million, and a further 30k.

    Reply

  133. Had my email too 145. From a 3500.00 claim. Only good thing they acknowledged a credit of 5.44 which is included bloody joke. Especially as they said payment would be end of January.

    Reply

    1. Hi Jen I am equally annoyed about the delay, given they asked us to check our bank details were correct and have stated that all amounts are final so it’s not as if they have kept the money back in a review period.

      Reply

  134. Hi I had a email back from wonga today my agreed accepted claim was £1870.37, but the final dividend is 4.3p in the £. So I will receive £80.63 within 4 weeks and my credit report will take up to 45 days to be adjusted. So that is the final offer for everyone who had a successful claim 4.3pence in the £…

    Reply

  135. The administration team won.
    They claimed for everytime they were contacted for updates.
    No wonder they emailed time and time again for bank details..great scam against the public.

    Reply

  136. I agree Sam 2.2 million and 30k expenses. It is a joke. I appreciate administrators will get paid but that is ridiculous. Oh well off to plan how I’m going to spend my 4.3% of 3500.00. On the upside apparently I had a 5.44 credit owing and they are including that.??

    Reply

  139. Hi all
    The distribution is disgustingly bad especially knowing that the administrators got 2.2m
    But the proverbial has hit the fan with the media
    I wonder………. is this really finalised?…. probably who am i kidding.
    Try and have a restful 4 weeks
    let us know we the payment comes through as i suspect we’ll all get it same time.
    Regards

    Reply

  140. Hi Guys
    I know nothing will come of it, but the more embarrassed we make the administrators…….. I believe there’s a principle here It will make future administrators think carefully. I’ll leave it, for now, good luck all

    Reply

  141. I thought payment was supposed to be today #confused.com..
    Only £161.00 but something …..
    Heads up paydayexpeess has gone into administration…anothetloan shark bites the dust

    Reply

  142. Lets hope we get our payouts soon and we dont have to wait the whole 4 weeks like it states on our emails considering we were supposed to get our payout by the end of the month

    Reply

      1. We shouldn’t have to wait they have had long enough to get this sorted. Especially when they clearly stated a couple of emails ago that payments would be made to successful claiments by the 30th of jan

        Reply

  144. Has anyone else also thought we have to wait up to 4 weeks for pay out. How much interest they are earning on the 46000000 that was our aside for us? More importantly what happens to it? I wonder if the administrators get it on top of their 2.2 million feed.??

    Reply

  145. I can’t help but wonder, after they put 45 million aside to pay us they only actually shared out 23 million between us all. Had they used the full 45 million we would of all had almost double. Where has the other 22million gone?

    Reply

    1. Hi Kelly The Wonga deadline has now passed so you won’t be able to submit a claim. However, if it is in your name, then it will be removed from your credit file. If you took out any others then have a look at other deadlines.

      Reply

  147. Has anyone received funds yet? I was hoping we got our money at the end of January! So frustrating! If we owed them it would be a different story!

    Reply

  148. There is another %36 minus for everyone. Got email today, my full sum was £140.00 after I must got £5.88 and now this is only £2.12. yes only 2 pounds. Still better then nothing??? It’s better that I would never know about it. My answer is better nothing then low down people like that. i feel very sorry for people who lost thousands. Don’t give up. I will not accept this money.
    ———————————–

    Letter from them…
    To our Professional Charges:

    For acting on your behalf on the above matter

    £1.76

    Vat Rate 20.00% £0.35

    Total Amount Due £2.12

    Reply

    1. P.S. … and if you see that £2.12 it is not 36% of £5.88 it is more then half what’s mean that it is more than 50%… what a mockery?

      Reply

    1. Hi Craig, Yes Debt Camel has indeed! Wonga just confirmed payments are going out in batches. First started this afternoon and they have caveated they have until the end of February. Nothing in my account as yet…watch this space!

      Reply

      1. Got my money this morning, still feel pretty disgusted that it’s 4.3p in the pound. They rip us off and pay us peanuts, only in the UK can they get away with this robbery…

        Reply

  158. Thanks for the info. Sent a couple of emails to Wonga for confirmation with absolute radio silence from them. Kept getting the email asking for updated details despite having done so, was starting to feel like a ploy to get out of paying. Bit more hopeful will receive something now

    Reply

  160. Latest Update! For anyone who hasn’t still yet received their money. I spoke to Wonga today and they confirmed they are wrapping up payments this week. It appears that I didn’t check the account details they sent through hence not receiving my payment (eek). I have been with the same bank for years, but at the time I took out the Wonga loans. I held a Santander bank account, which I closed down as I wasn’t too happy with their bank charges. So double check the bank details they have for you. Wait out the weekend. However, ring through on Monday if you still haven’t received anything. Looks like I might get sent a cheque instead. Will keep you posted…..

    Reply

  161. Well wouldn’t you know it have to wait another 2 weeks.
    I think GT have acted appallingly towards clients waiting on payments and it seems they themselves are not being regulated.
    I had faith that money would be recieved at the timescale specified but seems my faith is blind…
    I think I’ll just co tune working on getting my financial health healthier..
    God knows what will happen with other payday loan companies that are due to pay out

    Reply

    1. Whilst I appreciate this is a mammoth task, the fact that January turned into February and then March has been a nightmare. My payment has gone into an old bank account. For some reason, my current account was confirmed then during the process a former account was confirmed prior to payout. I now have to recover this as it didn’t bounce.

      Reply

  162. My bank account had not changed, sent them proof and they had updated their system on the 8th February. Still nothing ! 2 emails sent to people at GT …… no replies! If we were receiving the £14k that was the agreed value we wouldn’t be as angry! Instead we are waiting on £600 which we desperately need. We are so angry, GT are laughing all the way to the bank!

    Reply

  163. Does anyone know if it is still possible to claim to Wonga for a midsold loan? I tried their phone number and it didn’t work at all. I am wanting to get my credit file sorted more than anything so if I could get this off my file then would be happy.

    Reply

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