The Money Shop

The Money Shop Reclaim Deadlines you need to know

The Money Shop

The Money Shop | Instant Cash Limited Claim

Article Update: Since I first started this claim. I am now listing out all of the latest claim updates in a separate article The Money Shop Pay Out Updates.

How to make a claim:

You are no longer able to make a claim.

I urge anyone who has taken out a loan with either The Money Shop, Payday Express, Payday UK and Ladder Loans to check their spam and junk emails for any correspondence from The Money Shop / Instant Cash Limited. The deadline to submit a claim has not yet passed. So you have time to make a claim with the Administrators.

Below is a copy of the email correspondence which I will keep you updated with throughout this process. If you would like to share your story and chat with me. Please leave a comment below.



The Money Shop has written to everyone who might be a creditor of Instant Cash Loans Limited (ICL) – which has also traded as The Money Shop, Payday Express, Payday UK and Ladder Loans – or one the companies which it owns.

Email from administrators

We contacted you in July 2019 to tell you about our proposals for a Scheme of Arrangement. The Scheme is a legal process that will allow us to make an arrangement with all our creditors that will mean they should receive more than they would if we went into liquidation. As a former customer, you were entitled to vote on whether or not we should put the Scheme into effect, so we contacted you again in August 2019 to tell you about the voting process. The vote closed on 24th September 2019 and the substantial majority voted in favour of the Scheme. So on 8th October 2019, the High Court made an Order that made the Scheme effective, as of 9th October 2019.

How to make a claim

You will need to make a claim through an online Claims Portal at If you are unable to use the online portal, you can call their Helpline. They have stated that, please be aware that in times of heavy demand, you may need to call us a number of times to get through.

To register, you’ll have to give your Customer Reference Number and your date of birth. Once you’ve registered, all you have to do is tell them that you want to make a claim. They may ask you some simple questions about your financial circumstances when you took out a loan. No documents will be needed to substantiate the claim.

You’ll only need to make one claim, no matter how many loans you took out.

The Money Shop Reclaim Deadlines

You now have 6 months from 9th October 2019 to inform them if you want to make a claim. You must submit your claim by 9th April 2020.

Next Steps…

After submitting your claim, you may not hear from us for a while. We’ll be assessing all the claims we receive, and we’ll provide updates on our progress on our Website and through the Claims Portal. You don’t need to keep checking – we’ll email you to let you know if we have provided an update.

If we agree that we have behaved unfairly or irresponsibly in the way we lent to you, you will be entitled to a payment. We’ll expect to be able to tell customers the amount of their redress claim by April 2020 and there will be an opportunity to have that independently reviewed.

Once we know the total amount of claims, we will be able to tell people what percentage of their claim will be paid. This is because the fund has to be shared out proportionately across all customers who are entitled to redress. If you have an outstanding loan, we may reduce your balance instead of making a payment. The payments will be made by the end of 2020.

Urgent Reclaim Dates:

Deadline: 9th April 2020

Reclaim amount: £TBC

Payment Deadline: The payments will be made by the end of 2020.

The Money Shop Pay Out Updates

Status Update:

As each Payday loan provider that I have taken out loans with in the past contacts me. I will update my website and share with you. In the eventuality that there are others. I will keep my main Payday loan page updated as much as possible.

Please read my article The Money Shop Pay Out Updates for more information.

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